Last updated 08/04/2025

 

This privacy notice for Christine Powell Counselling ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you: 

 

• Visit our website at https://www.christinepowellcounselling.com/, or any website of ours that links to this privacy notice 

 

• Engage with us in other related ways, including any sales, marketing, or events 

 

Questions or concerns? 

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We adhere to GDPR and UK GDPR regulations to protect your personal data. This includes ensuring your data is processed lawfully, fairly, and transparently and that you have control over your personal information.

 

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at christinepowellcounselling@outlook.com.

 

SUMMARY OF KEY POINTS 

 

What personal information do we process? 

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. 

 

Do we process any sensitive personal information? 

We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.  

 

Do we receive any information from third parties? 

We do not receive any information from third parties. 

 

How do we process your information? 

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. 

 

In what situations and with which parties do we share personal information? 

We may share information in specific situations and with specific third parties. 

 

How do we keep your information safe? 

We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. 

 

What are your rights? 

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

 

How do you exercise your rights? 

The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.  

 

1. WHAT INFORMATION DO WE COLLECT? 

 

Personal information you disclose to us 

 

In Short: We collect personal information that you provide to us. 

 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. 

 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: 

 

• names 

• phone numbers 

• email addresses 

• reason/s for seeking therapy 

 

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: 

• mental health data 

 

2. HOW DO WE PROCESS YOUR INFORMATION? 

 

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. 

 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including: 

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. 

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. 

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. 

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. 

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION? 

 

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests. 

 

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: 

 

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. 

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. 

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. 

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

 

In Short: We may share information in specific situations described in this section and/or with the following third parties. 

We may share your data with third parties when necessary:

• Hosting Providers: Your data may be stored on secure servers provided by Wix.

• Email Services: We use third-party email platforms to manage correspondence.

• Data Processors: Secure third-party platforms may store or manage client information.

We never sell or share your data for marketing purposes without your consent.

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 

 

In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy. 

 

6. HOW LONG DO WE KEEP YOUR INFORMATION? 

 

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. 

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

 

7. HOW DO WE KEEP YOUR INFORMATION SAFE? 

 

In Short: We aim to protect your personal information through a system of organisational and technical security measures. 

 

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. 

 

8. DO WE COLLECT INFORMATION FROM MINORS? 

 

In Short: We do not knowingly collect data from or market to children under 18 years of age. 

 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. 

 

9. WHAT ARE YOUR PRIVACY RIGHTS? 

 

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You have rights under GDPR/UK GDPR, including:

• Accessing your personal data.

• Rectifying inaccuracies.

• Requesting data deletion.

• Restricting data processing.

• Objecting to data use.

To exercise your rights, contact us at christinepowellcounselling@outlook.com.

 

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section below. 

 

We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. 

 

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner. 

 

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided below. 

 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. 

 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals and the Information Commissioner's Office (ICO) within 72 hours, as required by law.

 

10. CONTROLS FOR DO-NOT-TRACK FEATURES 

 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 

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11. Complaints

If you believe your data is not being handled appropriately, you can file a complaint with the ICO:

UK ICO Contact:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: https://ico.org.uk

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12. Updates to This Policy

We may update this policy as necessary to comply with legal requirements. Any changes will be posted on this page with an updated 'Last updated' date.

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Contact Us:
If you have questions about this policy or your data, please contact us at:

07726 561763

christinepowellcounselling@outlook.com